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Call center to bring more than 500 jobs to Clarksville

Agero, a global leader in driver assistance services and vehicle connectivity innovation, has announced plans to create a call center in Clarksville (Montgomery County), Tenn.  By 2013, this $8 million company investment will create more than 500 new jobs.

The decision comes after Agero’s 16-month location search that included an evaluation of more than 20 communities.  The search had narrowed to two communities – Florence, S.C. and Clarksville, Tenn. 

The company held job fairs in January 2012 in both Florence and Clarksville to evaluate the availability of workers for various positions, including call center operators, trainers and managers. Agero had an overwhelming response in Clarksville with over 1,500 applicants attending to be prescreened for the positions.

James Chavez, president and CEO of the Clarksville-Montgomery County Economic Development Council (EDC) said, “One of the key factors that helped support their location decision was Agero’s ability to visit with job seekers and create a strong understanding of our qualified and available work force.”

The Clarksville center will be Agero’s sixth North American driver assistance call and data response center. The new operation is projected to handle more than 2 million calls a year from drivers requesting roadside assistance.

In addition to providing roadside assistance, Agero develops customized connected vehicle services – including voice-, web-, and wireless interfaces between owners and their cars – for automobile manufacturers.

“In creating our economic development strategies last year,” said Tennessee Governor Bill Haslam, “we found Tennessee held a unique advantage in the ‘business services’ cluster, which includes call centers, and this announcement exemplifies a promising future for our state’s economic growth.”

“Congratulations to Agero on their decision to locate in Clarksville/Montgomery County,” said John Bradley, TVA senior vice president of Economic Development. “TVA and Cumberland Electric Membership Corporation are privileged to partner with the state of Tennessee, Clarksville Area Chamber of Commerce and the Clarksville-Montgomery County Industrial Development Board to assist new job creation by innovative companies like Agero.”